FAQs - We Do Invitations
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FAQs

How long will it take to receive my order

If you have ordered wedding invitations (fully assembled and ready to post to your guests) we normally ship within 7-10 days. If you order self assembly invitations we usually ship within 3-5 days.

How soon before my wedding should I order invitations?

Traditionally you would send your invitations out 6-8 weeks before your wedding. In some cases you may want to send them out early (for example, if the wedding is abroad or if your guests live abroad). You will also need to allow time to address your envelopes. If you are ordering self assembly invitations you will need to allow time to assemble the invitations as well. If you have decided to assemble your own invitations we recommend ordering them 4-8 weeks prior to the date you wish to post the invitations. It is possible (although rare) that we may be out of stock so ordering well in advance is recommended. Please note: Save the Date cards should be sent out 9-12 months prior to the wedding. The purpose of a Save the Date is to make sure your guests don’t plan anything else on the day of your wedding – this is especially important if you are getting married in the summer months as many people book their holidays far in advance and a Save the Date keeps their calendar free for your big day.

I would like my guest names printed on my invitations. Can you do this?

Yes. There is an option on each invitation product page if you would like your guests names printed. There is a fee of £0.50 for each invitation. You will need to email us your guest list in an Excel file with one column with the guest names typed exactly as you wish them to appear on the invitation.

Do you print envelopes with guest names and address?

Yes. There is an option on each invitation product page if you would like your envelopes printed. There is a fee of £0.50 for each envelope. You will need to email us your guest list in an Excel file with a column with the guest names (exactly as you wish them to appear on the invitation) and a column for each line of the address. If you order RSVP cards the envelopes automatically come printed with your name and address.

How many invitations should I order?

You will need one invite per couple or household. It is always a good idea to order a few extras in case you receive a decline from a guest and you want to send an invite to someone else. It is much more expensive to come back later and just order 10 invites versus ordering extras at the time you first place your order because our prices are based on quantity.

Can you print Wedding Mass Booklets and Order of Service Booklets to match my invitations?

Yes. We will send you a Word file which you can make changes to yourself (prayers and readings, etc.) or you can send us the changes and we will update for you. A PDF proof will be emailed before we print. You are allowed 3 proofs including in the price. After the third proof we will charge an additional fee.

Also you may order mass booklet or wedding programme covers only (to match your invitations) if you would like to do type and print at work or home on your own.

Can I make a substitution to embellishments? Ribbon colour for example?

If we have something in stock then it is no problem. However, if we have to order something special for you then there will be an additional cost.

Can I cancel my order?

You may cancel your order within 24 hours of placing your order. Cancellations are not possible after 24 hours.

If I need help during the ordering process who should I contact?

If you need help during the ordering process or if our website is not working properly please contact us via email: info@wedoinvitations.co.uk or call us 07396 551 666. In some cases website problems can be corrected by switching browsers or updating your browser. Our website operates only on the latest browser updates.

I was thinking of ordering the self assembly invitations, but I am not really very creative or artistic.

All of the self assembly invitations can be assembled without any special skills. All you need is time and patience. You can also watch some of our online video tutorials for additional assistance. Every order includes one invitation that is assembled for you that you can use as a guide. We also include an extra set of pieces so you can practice before you begin to assemble your order. Allow plenty of time and you will be fine. Also, it is best not to try to do them all in one day – it can become tedious. Our advice is to do them over a couple of weeks, a few a day or make it a fun event with your friends and/or bridesmaids!

Can I add an image to my invitation?

Yes. We can add it for you if you send the the image or if you are customising yourself there is an option to upload an image which you are more than welcome to use.

I need a few more invitations, but your minimum order is 25 so what can I do?

There is a £35 fee for orders under 25, this is on top of the individual price of the invitation as well as shipping fees. We always recommend you order a few extra invitations when you initially place your order as ordering just a few at a later date is more expensive. Give us a call and we can give you a quote and timeline.

What size are the invitations?

Rectangle Day Invitations are 5″ x 7″ (approx. 127 mm x 178 mm). If you are ordering an invitation that folds then this is the size after folding. The invitation fits in an envelope that is 133mm x 184mm.

Reception Invitations and Save the Date Cards are 4″ x 5.75″ (approx. 101 mm x 146 mm)

Guest Information Cards and Thank You Cards (when folded) 4.75″ x 3.375″ (approx. 120 mm x 86 mm)

RSVP Cards are 4.5″ x 3.5″ (approx. 114 mm x 90 mm) – the Harlow glitter rsvp card is slightly bigger.

Approximately Square Invitation Sizes: Day Invitations are 155mm x 15mm, Reception/Save the Date are 125mm x 125mm and square RSVP cards are 95mm x 95mm

Will I have to do any printing?

No, none at all! Regardless of whether you have ordered wedding invitations or self assembly invitations we do all of the printing in house.

If I order self assembly invitations what will I need to assemble them?

In most cases you will only need a pair of scissors. However, in some cases you will also need a hot glue gun which you can purchase from our online accessory shop. To see if a hot glue gun is required see the “Additional Information” area on the product page.

If I order self assembly invitations will I need to provide any of my own materials?

No. All of the materials needed to assemble will be included in your order. Tools may be needed such as scissors or hot glue gun. To see what your tools your design requires see the “Additional Information” area on the product page.

If I order self assembly invitations how long will it take for me to assemble my invitations?

It depends on the invitation design and the quantity ordered. For example, you may have to attach lace and tie bows or you may just need to mount the top layer on the bottom layer. It really depends on how many embellishments are included in your design. Once you get the swing of things you will be assembling faster. To be on the safe side allow 5 minutes per invitation.

I would like to order self assembly invitations and want to know if there a step by step guide to assemble?

We recommend some video tutorials by The Paper Shop. See their YouTube channel. Although not every design has it’s own tutorial, many of the processes are the same. Every order includes one invitation that is assembled for you that you can use as a guide. We also include a set of extra pieces so you can practice before you begin to assemble your order.

Do you proofread?

No. Proofreading is totally up to you. We encourage you to proofread more than once very carefully. Once your invitations are printed any changes will incur a fee of £25 in addition to the cost of shipping. This fee is for each piece (for example you would pay £25 for reprinting the day invitations, £25 for reprinting the evening invitations, etc.) This can be costly so we cannot emphasise enough the importance of proofreading.

What if I make a mistake?

If you catch your mistake within 24 hours of placing your order you can change it. However, once 24 hours has elapsed you cannot make changes. Call us if a mistake occurs and if there is any chance we can correct the mistake we will. However, once the invitations have been printed and/or sent out there is a fee incurred for reprints.

Can I order a sample?

You can place an order for a sample from the product page. Depending on the design you may be able to choose the sample colour (such as ribbon, colour of card, envelope, etc.), but we do not customise samples (i.e., your names and details will not be printed on the sample).

Do you have a studio I can visit?

No. We offer an online service only. Samples can be ordered prior to placing an order.

What if my package arrives damaged?

Once the order leaves our studio it is your responsibility. We do not take responsibility for damage caused during shipping. We will offer you an option to insure your package for an additional fee.

What if something is missing from my order?

We carefully package each order and take photographs of the package before it ships. It is very unlikely that anything will be missing since we take these precautions. If you ordered a self assembly design all of the materials will be measured to ensure you have enough supplies. Additionally, we include enough supplies to cover a mistake or two. However, if you make errors (by cutting all of your ribbon the wrong size, for example) you can order extra supplies from our online assembly shop.